Scammers continue to pose as official Remitly support representatives across WhatsApp, Facebook, and Messenger to trick users into handing over sensitive account details.

Scam watch report

Fraudulent accounts reach out claiming there is an emergency with a money transfer, card activation, or account verification. Their goal is to pressure users into sharing confidential verification codes or banking credentials.

How the scam works

• The Bait: Impostors message targets claiming an urgent transfer error, account hold, or special promotion needs your immediate attention.
• The Deception: They display fake support numbers, use official logos, and offer fake assistance to resolve non-existent issues.
• The Trap: Sharing One-Time Passwords (OTPs) or PINs grants attackers direct access to your account and funds.

Red flags to watch for

• Receiving WhatsApp messages from unverified numbers or numbers other than Remitly’s official messaging channel.
• Unsolicited requests asking for your OTP, account password, PIN, or full card details over chat.
• Unofficial short codes or regional phone numbers claiming to represent Remitly’s card department.

Verified Remitly contact information*

Tel no: +1 844 604 0924

https://www.remitly.com/us/en/home/complaints

There’s also a live chat on the website.

(*The contact infromation is subject to change, so please recheck on the Remitly website always.)